First, check the following:
If the right product has been delivered but does not fit, then, unfortunately, something does not go right when assembling. Please contact our customer service to make an appointment so that we can assemble the product for you for a fee.
Sorry, that's not the point, of course. When you contact our customer service team, we will make sure you have the right order in-house as soon as possible.
If a product does not meet your expectations, you may return it within 365 days of receipt, which is a one-year duration. Please contact our customer service so that they can create a return notification and email you a return label if necessary. The costs for this return label will be deducted from the purchase amount we refund after receiving and checking the product.
Through our customer service, you can request a return label when you want to return a product. You can of course also arrange this directly with a DPD Pickup Parcel shop. The costs for this are identical to the shipping costs we charge. [t5]
Within Europe, we use the following shipping costs:
DPD/UPS/DHL Supplement remote area (islands)
Netherlands € 8 + € 12
Belgium € 9
Germany€ 9 + € 11
France € 14 + € 10
UK € 15 + € 25
Italy € 19 + € 18
Sweden € 22 + € 15
Switzerland € 35 + € 35
Austria € 13
Spain € 24 + € 41
Denmark € 14 + € 12
Luxembourg € 11
Monaco € 21
Poland € 22
Portugal € 31 + € 61
Slovenia € 26
Finland € 23
Greece € 44 + € 26
Hungary € 26
Norway € 35 + € 74
Slovakia € 26
Croatia € 35 + € 26
Ireland € 23
Lithuania € 26
Romania € 26
Cyprus € 70
Shipping costs outside Europe depends on the country and volume; for an exact quote, you can contact our customer service.
Preferably use the original packaging so that the risk of damage during transport is as small as possible. If you no longer have the original packaging or you can no longer use it, you can also return the item in another sturdy packaging. After you pack the product, you provide the package with a shipping label and write down the return number you received by email from us on the package. If you have received a return label from us, you can drop off the package at a DPD Pickup Parcel shop near you. If you have not requested a return label, you can arrange this directly with a DPD Pickup Parcel shop.
Yes, this status can be seen in your Shop for Covers account. As soon as we start working on your return, you will receive a confirmation of this by email. By the way, when your product (according to Track & Trace) has arrived with us, it may take up to 72 hours before you receive a receipt by email. Did you return your package more than five days ago, but haven't heard back? Please contact our customer service.
You can email to email@example.com for this purpose.
When you want to return a product, you have to arrange it yourself (via a DPD Pickup Parcel shop).
The nearest DPD Pickup Parcel shops can be found via this link: https://www.dpd.com.
You can exchange your (undamaged) product for another product within 365 days of receipt or ask us to refund the purchase amount; you can indicate this via our customer service. If you don't want to keep the item, but there are traces of use visible, we will look at the condition of the returned product to determine the depreciation and therefore the return amount. We will refund the purchase amount to your account within three business days. If you return the product after 365 days, you can only exchange it for another product; You won't get any money back.
This is possible, but make sure at all times that you try it carefully so that there are no traces of use. If you do not want to keep the item, but there are traces of use visible, we will look at the condition of the returned product to determine the depreciation and therefore the return amount.
Yes, you can; We are open Monday to Friday from 9:00 a.m. to 5:00 p.m. In this case, you don't have to return your product online in advance, and of course, you don't have to pay shipping costs. The purchase amount will then be refunded to your account within three business days. If you want to exchange your return for another product, please pass it on to us so that we can order it for you if necessary.
Yes, you can. Please remember to pre-order the desired product, so that we can prepare it for you.
Then we will refund the (full) amount after receiving the return, and you can reorder the cheaper product. Unfortunately, we can't return the cash thus make sure you order products that will drain all your money that paid us.
Then we will refund the full amount after receiving the return, and you can reorder the more expensive product. Unfortunately, it is not possible to pay by pin or cash.
If you have logged your return online but have not yet returned, you do not need to do anything. Your return will be automatically cancelled if you do not return the product within 14 days of registration. We register all incoming packages, and this information updates the list of return notifications, top form.
Yes, it is; you can return each product from one order separately. Please contact our customer service where you can specify which product you want to return.
In principle, it does, but this depends, among other things, on the condition in which you send the product back. For products that are returned in the original packaging, undamaged and unused, we refund the full purchase amount. In all other cases, we determine the possible depreciation based on the condition of the product.
In that case, you probably didn't return your product in original condition or undamaged. Depending on the state of the product, we determine what the possible impairment is. We define this depreciation on two factors:
Besides, when we payback, we also offset the costs we have to incur to be able to sell the product again. Think of repacking, taking clear pictures and a good description; these costs amount to € 7.50 per product and are deducted from the purchase price together with the depreciation. Of course, these costs are only calculated if the product has been received damaged by us.
You can indicate this by sending an email to firstname.lastname@example.org within 365 days of receiving your order, clearly indicating which part is missing. Always write down the item number and tell how you want to be helped:
If the product breaks down within 365 days of purchase and not by its own hands, you can return the product free of charge; you will get a new product from us. If your product breaks down after 365 days after purchase, we will repair the product. You can return your broken product via our customer service and you will receive a return label from us free of charge.
Products can be reported online within 365 days of receipt. You must then return the product within 14 days of this notification. You can indicate whether you want to exchange the product or if you want your purchase amount back. To get the full purchase amount back, the product must preferably be returned in the original packaging, but in any case undamaged and unused. If these conditions are not met, we determine the possible depreciation based on the state of the product.
No, we will not return the following products: personalised, custom made or printed car covers and / or covers that are dirty or damaged.