Place, change or cancel an order
Do I need an account to order something?
No, you can also buy products from us without a Shop for Covers account. Of course, before you place your order permanently, we do need some information about you. Note, always check this information carefully before you complete your order. Do you still want to create an account? You can create your account afterwards; on a return visit to our website, which will enable you to place your order even faster.
How can I place an order?
When you have found a product, simply place it in your shopping basket by clicking on the orange 'in cart' button on this product. You will find the status of your order(s) at the top of the page by clicking on 'my order status'.
I ordered and paid for a product; What happens next?
After we have received your payment, the order is final, and you will receive an email from us containing the order confirmation. Once DPD has picked up and scanned the package from us, you will receive a shipping confirmation by email including Track & Trace link. Via this link, you can see where your order is and when you can expect the package.
Can I cancel my order?
This can only be done if your order is still in our warehouse and has not yet been picked up by DPD. If you wish to cancel your order, please contact our customer service (+31(0)850 185 042) as soon as possible after you place your order so that they can cancel it if possible. If your order has already left our warehouse, you will not be able to cancel it. However, you may decide to refuse the package when it is delivered to you. Of course, after the reception, you can also return the product, although you should ensure its undamaged and in the original packaging. To complete your return process, send an email to firstname.lastname@example.org with details for your return.
What should I do if I accidentally placed multiple orders?
That should not worry you since you only pay for the order you want to receive, meaning you don't have to do anything else on your extra order. For us, we don't take an order until it's paid for so, our system will automatically cancel orders that have not been paid.
Can I change my order?
This is only possible if your order has not yet left our warehouse. Therefore, immediately after placing the order, please contact our customer service (+31(0)850 185 042) to pass on your change(s). If you have already received a shipping confirmation from DPD by email, you will unfortunately not be able to make any more changes.
Can I change the delivery address?
In principle, this can only be done if you have not yet received a shipping confirmation from DPD. When you contact us by phone, we will see if we can still change the address. You can reach our customer service by conducting +31(0)850 185 042.
I have ordered several products, but I want to return one product; Can you do that?
Yes, it is; each product from one order can be returned separately. Please contact us at email@example.com